These are projects that require complex kitting and bullet-proof accuracy, implemented and delivered in a short window of time. Classic|Opus makes it possible. Each year Classic|Opus manages the production and distribution of many benefit enrollments. Following is an example of one of those projects.

We were working with a new client.  It was one of the most important projects they would complete all year.

Their client had multiple facilities, each with a variety of employee classifications and benefits options.  The challenge was getting the correct benefits enrollment information to each of 8,000 employees within the federally mandate deadline with the understanding that final details would not be available until four days before the mailing deadline.

There were 87 unique products that could be included in each employee package and 249 possible configurations based on employee type, location, and preferences.  The key elements to successfully completing benefits enrollments are clearly:

  • Differentiating the products (many appear to be identical)
  • Developing an efficient production workflow based on sequencing kit assemblies to minimize setup time in between kits.
  • Employing experienced people who clearly understand the sensitive nature of the business and the repercussions for failure.
  • Implementing solid quality control methods to ensure that all employees receive the correct package.

 

We were able to develop a clear understanding of the project and create programming (in advance) to organize the products and kit configurations (as well as) group the components requiring digital printing into unique sets of documents to be included for each employee. We developed kit assembly manifest and had the end client approve them.

When the final data arrived from the customer we were ready to hit the ground running. All employees were assigned a control number which appeared in a standard location on each digitally prepared document. This also allowed our assemblers to verify contents in production and question any gaps in sequential numbering.

Production was completed in two and a half days with the end client on site. Several changes were introduced by the client in the midst of production which required changes in our assembly instructions. Because all of our materials were accounted for and our work well planned, we were able to quickly and methodically digest the changes, achieve customer approval and move forward. All packages were mailed on time with no errors reported.